Arrival/ departure days are Monday and Friday with min 3 night stay

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By booking ‘The Bank’ you are agreeing to the below terms and house rules. 

 

These rules are designed with fairness to all parties, and safety, in mind.   

By Booking with us, you confirm that you and everyone in your party accept these Terms and Conditions and will comply with them and with the Dos and Don’ts.

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Terms of booking

This section covers bookings made direct via our website.

Bookings and payments

The full balance will be payable at the time of booking.

Cancellations

You can cancel your booking or change your dates by phone, on the website, or by emailing thebankedzell@gmail.com, but not by post.

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We follow the ‘firm’ cancellation policy on Air BnB and use this for direct bookings, too. This means:

• Guests will get a full refund within 48 hours of booking (if the cancellation occurs at least 14 full days before check-in, otherwise see below).

• To receive a full refund, guests must cancel at least 30 full days before check-in.

• If they cancel between 7 and 30 full days before check-in, 50% of the cost of the stay will be refunded.

• If they cancel less than 7 full days before check in, no refund will be given and 100% of the cost of the stay will be charged.

 

We do not provide refunds if you have to cancel due to Covid because travel insurance companies do now cover Covid.

 

Methods of payment

Payments can be made by Visa or Mastercard on our website. They are handled securely via Stripe and we do not see your card details. If we need to issue a refund, we will do so via Stripe.

 

Refunds

Please ensure you have adequate travel insurance in place, even if your trip takes place entirely within the UK. We cannot provide refunds if your travel plans are disrupted (eg by bad weather, road closures, cancelled services); or if you have to cancel due to illness, including Covid.

 

If The Bank becomes unavailable after you have booked (for example because of flood damage) we will refund anything you have already paid and we will make every effort to find alternative accommodation in the area for the same period or other acceptable dates.

 

Animals

We unfortunately cannot accommodate animals at The Bank.  Should any animals (dogs etc) be seen to be staying at ‘The Bank’ your booking may be cancelled and you may be asked to leave with no refund made.

 

Damage, insurance and liability

This section and all following sections apply to all bookings.

 

Size of party

Our insurance limits us to having up to five people (including an infant in a cot) staying in The Bank at any one time. If more than five people stay in the Cottage, your booking may be cancelled and you may be asked to leave with no refund made.

 

Problems or complaints

Please tell us straight away about any problems. We want you and our future guests to have as lovely a time as possible, and we work hard to put anything right immediately. Please note that we rely on trusted local trades people who may not be available at short notice, overnight or at the weekend. Sometimes replacement items are not available locally which can cause delays.

 

We cannot consider compensation for complaints raised after you leave or if you won’t let us try to put things right while you are with us.

 

Damage

The simple rule is please tell us! The safety of all our guests comes first, so please do not hide damage to furniture, electrical items or anything which may compromise the safety of future guests.

 

We know accidents happen and we don’t charge for minor breakages (glasses, crockery, ornaments etc) or fair wear and tear, or if an appliance chooses to break down while you are with us.

 

We will discuss any significant damage such as broken furniture, or specialist cleaning for upholstery or carpets, and we reserve the right to invoice these at cost.

 

Insurance

Please make sure you have adequate travel insurance covering travel arrangements within the UK, and covering healthcare if you are visiting from abroad.

 

Please lock The Bank doors and close the windows whenever you go out because we cannot be held responsible for any accidents, break-ins or theft within the cottage during your stay.

 

Limitation of liability

We cannot accept liability for any injury, loss or damage, consequential or otherwise suffered by you or any other member of your party, unless there was wilful default by us or our employees, or unless personal injury or death was caused by our negligence.

 

Disclosure

Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of booking without a refund.

 

Last updated: 9th May 2023

 

Staying at The Bank

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Access

You can check yourself in when you arrive by obtaining the keys from the keybox (we’ll send instructions on how to do this). We live close by and can answer any questions and help you get the most out of your visit if you contact us.

 

Arriving and leaving

The Bank will be ready for you from 4:00pm on the day you arrive and we need you to leave by 10am sharp on the day you leave.  We do endeavour to have the bank ready early where possible and will advise if this is the case. Late checkout may be available on request. The cleaners have a key and will begin cleaning at 10.30am so please ensure you have departed by then. 

 

Keys

Please always leave the keys in the keysafe. There is a £25 charge for replacement keys.

 

Cars

We do not have an electric car charging point and the location of the property renders it unsuitable for charging via an extension cable.  To do so would pose a risk to users of the public footpath and would not be covered by our insurance, therefore should anyone do this their stay will be cancelled without refund.

There is no private parking but there is ample street parking in front of, and to the side of, the property.

 

Before you go

We do not request beds are stripped or bins emptied – this is your holiday! We do however ask that the dishwasher is clean and empty and the kitchen left as it was found.

 

Cleaning – please make sure all rooms are clean and tidy.

 

Rubbish – please put your kitchen and bathroom rubbish in th bins provided.

 

Dos and Don’ts during your stay

These Dos and Don’ts keep The Bank safe for all our guest and neighbours; following them is a condition of your stay.

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Neighbours

Our neighbours are close to our garden and just through the wall – please be considerate with regards to noise and use of the small firepit.  

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Smoking

Smoking, vaping or using e-cigarettes are forbidden inside The Bank.

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Wifi

Wifi is free. Please note that wifi and broadband are not included in the contract to provide accommodation although we will always try to ensure an unbroken service.

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It is a condition of using the wifi and /or broadband services that you and your party use them responsibly and do not use them for illegal activities. We will cooperate with legal authorities to the fullest extent if asked to provide information about usage, logs or other records.

 

These Dos and Don’ts were last updated on 5th May 2023

 

We hope you have a fabulous stay and enjoy everything that The Bank and Edzell has to offer!